Shipping policy

At DUBI, we aim to process and deliver your order as quickly and efficiently as possible.

Processing Time

Orders are typically processed within 1–2 business days. During holidays, promotional periods, or periods of high demand, processing may take slightly longer.

Shipping Rates

Shipping options, rates, and any available shipping promotions are displayed at checkout based on your order and delivery destination.

Please review the shipping method and applicable cost before completing your purchase.

Delivery Time

Estimated delivery time is typically 10–25 business days after your order has been processed and shipped.

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier operations, customs processing, holidays, weather conditions, local delivery conditions, incorrect address information, or other circumstances outside our reasonable control.

In exceptional circumstances, delivery may take longer.

Order Tracking

Once your order has shipped, tracking information will be provided when available.

Please allow 24–48 hours after shipment for tracking information to become active or update.

Tracking updates may occasionally be delayed while a package is transferred between carriers, processed through customs, or handed to a local delivery provider.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your delivery information, please contact us as soon as possible. Once an order has been processed or shipped, DUBI cannot guarantee that the address can be changed.

DUBI is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer, except where required by applicable law.

Delayed Orders

If your order has not arrived within the estimated delivery period, please check your tracking information and allow additional time for possible carrier or customs delays.

If your order appears significantly delayed, please contact us with your order number and tracking information, and our team will review the shipment.

Lost or Undelivered Packages

If your package appears to have been lost in transit, please contact us so we can review the shipment and, where appropriate, investigate the matter with the shipping carrier.

If tracking shows that an order was delivered to the address provided at checkout, it will generally be considered delivered unless evidence indicates otherwise.

Any eligible replacement or refund will be handled in accordance with applicable consumer law and our store policies.

Customs, Duties & Import Charges

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless these charges are explicitly included or collected at checkout, customers may be responsible for paying them upon import or delivery.

Contact Us

If you have questions about shipping, delivery, or tracking, please contact us through our Contact Us page.